Limited Paddle Warranty

Coverage, exclusions, claim requirements, and inspection procedures.

Warranty Eligibility

To qualify for warranty coverage:

• 
  The claimant must be the original purchaser.
  
• 
  The paddle must have been purchased new directly from Flight or an authorized Flight retailer.
  
• 
  Valid proof of purchase, such as the original receipt or order confirmation, must be provided.
  
• 
  The claim must be submitted within the applicable warranty period.
  
• 
  The paddle must not be excluded from coverage under the terms below.
  

Warranty coverage is non-transferable. Product registration is not required for warranty eligibility.

Warranty Periods

One-Year Limited Core Warranty

The paddle core is covered for one year from the original delivery date against qualifying manufacturing defects, including:

• Core separation or delamination.
  
• Structural core failure under normal use.
  
• Abnormal deformation caused by a manufacturing defect.
  

Six-Month Limited Non-Core Warranty

Non-core paddle components are covered for six months from the original delivery date against qualifying defects in materials or workmanship.

A loose edge guard that separates from the paddle face during normal use may qualify for warranty evaluation.

Replacement-Paddle Coverage

A replacement paddle inherits the remaining warranty period of the original paddle. Receiving a replacement does not restart or extend the original warranty period.

Core Wear and Performance Changes

Pickleball paddles naturally change with use. Normal core softening, reduced power, and changes in responsiveness over time are considered normal wear and tear and are not automatically considered manufacturing defects.

A paddle feeling or playing differently than it did when new does not, by itself, establish a warranty claim. Warranty replacements are issued only when Flight confirms a qualifying manufacturing defect.

Edge Guard and Cosmetic Wear

The following are considered cosmetic or normal play wear and are not covered:

• Edge-guard paint chipping or scraping.
  
• Cosmetic scratches, scuffs, or surface marks.
  
• Graphic fading or cosmetic deterioration.
  
• Damage caused by contact with the court, ground, another paddle, or another object.
  

An edge guard that becomes loose or separates from the paddle face during normal use may be submitted for warranty evaluation.

Weighting Systems and Modifications

Damage caused by unauthorized modifications, repairs, alterations, or weighting systems is not covered.

This includes damage resulting from:

• Drilling, sanding, cutting, or reshaping the paddle.
  
• Attempted repairs not authorized by Flight.
  
• Reshaping or altering the edge guard.
  
• Lead, tungsten, clamp-on weights, or third-party weighting systems applied in a manner that damages or compromises the paddle’s structural integrity.
  

The use of an accessory does not automatically void the warranty. The exclusion applies when the modification or accessory caused or contributed to the claimed damage.

What Is Not Covered

This Limited Warranty does not cover:

• Normal wear and tear.
  
• Normal core softening or performance changes.
  
• Grit wear.
  
• Grip wear.
  
• Cosmetic scratches, fading, scuffs, or paint chips.
  
• Damage caused by striking the ground, court, another paddle, or another object.
  
• Accidental damage, misuse, abuse, or negligence.
  
• Damage caused by unauthorized repairs or modifications.
  
• Damage caused by unauthorized or improperly installed weighting systems.
  
• Commercial or rental-use paddles.
  
• Demo paddles.
  
• Blemished or second-grade paddles.
  
• Products purchased from unauthorized sellers.
  
• Claims submitted by anyone other than the original purchaser.
  
• Claims submitted after the applicable warranty period has expired.
  

Only confirmed manufacturing defects occurring under normal use qualify for warranty coverage.

How to Submit a Warranty Claim

Email info@flightpb.com and provide:

• Your first and last name.
  
• The email address used for the purchase.
  
• Your order number or proof of purchase.
  
• The paddle model.
  
• The paddle serial number.
  
• A detailed description of the issue.
  
• Clear photographs and, when appropriate, a video showing the issue.
  

Please include photographs showing:

• The entire front of the paddle.
  
• The entire back of the paddle.
  
• The right side of the edge guard.
  
• The left side of the edge guard.
  
• The top of the edge guard.
  
• Close-up views of the affected area.
  

For concerns involving a hollow or weak feeling, suspected core separation, abnormal deflection, or an unusual sound, please also provide a clear video.

The video should show firm pressure being applied to different areas of the paddle face so that any movement, separation, clicking, popping, or cracking can be evaluated.

Please do not ship a paddle to Flight before receiving authorization and return instructions.

Warranty Review and Inspection

Flight will first review the customer’s proof of purchase, serial number, description, photographs, and video.

If the submitted evidence conclusively confirms a qualifying manufacturing defect, Flight may approve the warranty claim without requiring the paddle to be returned.

If Flight cannot conclusively confirm the warranty issue through photographs and video, the customer must send the paddle to Flight for a physical inspection.

A final warranty decision will not be made, and a replacement will not be issued, until the paddle has been received and inspected.

When a physical inspection is required, Flight will provide:

• A Warranty Claim Form.
  
• A prepaid shipping label to send the paddle to Flight.
  
• Return and packaging instructions.
  

Authorization to send a paddle for inspection does not mean the warranty claim has been approved. Final eligibility will be determined after the physical inspection.

If the inspection determines that the paddle has a qualifying manufacturing defect, Flight will process the approved warranty replacement.

If the inspection determines that the paddle does not have a qualifying manufacturing defect, the customer will be responsible for the shipping cost required to send the paddle back to them. The paddle will be returned after the applicable shipping charge has been paid.

Returning a Paddle for Inspection

If Flight requires the paddle to be returned:

• Complete the Warranty Claim Form and place it inside the package.
  
• Securely package the paddle to prevent shipping damage.
  
• Include all originally provided accessories.
  
• Attach the prepaid shipping label provided by Flight.
  
• Ship the package using the carrier identified on the label.
  

All paddle warranty returns must include the original paddle cover.

Paddles supplied with removable performance weights must also include:

• The original performance weights.
  
• The original grip.
  

Warranty returns received without the completed Warranty Claim Form cannot be processed until the required information is received.

The paddle must be shipped within three business days of receiving the shipping label and instructions. Flight reserves the right to cancel the return authorization if the paddle is not shipped within this period.

The prepaid label covers shipment of the paddle to Flight for inspection. If the paddle does not qualify for warranty coverage after inspection, the customer is responsible for paying the shipping cost to have the paddle returned to them.

Warranty Determination

Flight reserves the right to inspect and evaluate every claim and determine whether the reported issue qualifies as a manufacturing defect.

If the cause of the issue cannot be determined through the submitted photographs and video, Flight will require the paddle to be returned for physical inspection before making a final decision.

If the claim is approved, Flight will issue a replacement paddle.

If the claim is not approved:

• 
  Flight will explain why the issue does not qualify under this Limited Warranty.
  
• The customer will be responsible for paying the outbound shipping cost to have the inspected paddle returned.
  
• Flight will provide payment instructions for the applicable shipping charge.
  
• The paddle will be shipped back after the shipping charge has been paid.
  

Approved Claims

If Flight confirms a qualifying manufacturing defect through photographs and video, or through a physical inspection when required, a replacement paddle will be issued.

When the original paddle must be physically inspected, the replacement will not be shipped until the returned paddle has been received, inspected, and approved.

The replacement paddle will inherit the remaining warranty coverage of the original paddle. Its warranty period will not restart.

Questions

For warranty questions or assistance submitting a claim, contact:

info@flightpb.com

Thank you for choosing Flight.

Last updated: July 8, 2026

This Privacy Policy describes how Flight (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flightpb.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@flightpb.com or contact us at Flight LLC, 4830 E Lincoln St, Wichita KS 67218, United States.

We offer free ground shipping on orders over $100 within the continental U.S. Orders under $100 have a flat fee of $4.95. All orders are processed within 2-3 business days, with expedited options available. For any delivery issues, contact our customer service team.

Free Ground Shipping

• We offer free ground shipping on all orders over $100 within the continental United States.
• Orders under $100 will be charged a flat shipping fee of $4.95.
• Free ground shipping typically takes 7-10 business days for delivery, depending on the destination.
• Expedited shipping options are available at an additional cost.

Order Processing

• All orders are processed within2-3 business days. Orders are not shipped or delivered on weekends or holidays.
• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Restrictions

• We currently do not ship to P.O. boxes or APO/FPO addresses.
• International shipping is not available at this time.

Delivery Issues

• If you experience any issues with your delivery, please contact our customer service team at info@flightpb.com.

Introduction

Welcome to Flight LLC! These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at flightpb.com (together or individually "Service") operated by Flight LLC.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood Agreements and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [insert contact email] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use Service.

Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@flightpb.com.

Purchases

If you wish to purchase any product or service made available through Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Refunds

We issue refunds for products within 30 days of the original purchase of the item, for more information visit our returns policy page..

Content

Content found on or through this Service are the property of Flight LLC or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.